Most frequent questions and answers

The price tag is in US Dollars. Currently, we don’t take other currencies.

Normally it takes 1-2 business to process your order.

However, in some special cases, we need fresh produce, which will take longer. It will take 5-15 business days.

That depends. Based on the shipping method you choose before checkout and your location, it will take about 5-30 business days to receive that. For more information, please read the Shipping page.

Most countries don’t charge import tax or value-added tax for personal use with a small amount (e.g less than 1000 USD). Local Express custom office will help you with this. However, some countries will charge anyway. If you encounter this scenario, please contact the local customs office or advise local tax lawyers.

We do! And it’s FREE! As long as there are enough materials in your order, you can put your request in the remark.

We provide gluing services with both Organic Glue and Water Glue.

Once your order is sent out, we will update the order status to “Transporting” with the tracking info. You can see that on the My Account page -> Orders. And also you will receive an email with the tracking info too.

With the tracking number, you can easily track the order on 17track.

For most products, yes.

As a professional table tennis brand, it is critical to keep the production/R&D under control. We produce most of the products in our own factory. We are not only a professional table tennis brand but also a professional table tennis manufacturer.

Learn more about us.

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