Dear Customers,
We would like to inform you about a recent issue that may have affected some orders on our website.
Due to a system upgrade of WooCommerce, an unexpected error occurred in the shipping fee calculation process. As a result, some customers who purchased products eligible for free shipping may have been incorrectly charged a shipping fee at checkout.
We sincerely apologize for any inconvenience this issue may have caused. The problem has now been fully identified and resolved, and the checkout system is operating normally again.
If you placed an order during the affected period and believe that you were incorrectly charged shipping for a free-shipping product, please feel free to contact our support team. We will be happy to review your order and provide the necessary assistance.
Thank you for your understanding and continued support.
Best regards,
SANWEI Team
